Project Management
We assign a professional project manager dedicated to each and every project. Your account manager works side by side with the project manager who oversees the entire lifecycle of the workflow process, be it interpreting, document translation or any other language-related service you may require. Our project managers use a state-of-the-art translation management system, a software used to ensure that nothing gets lost in the tracking and monitoring process.
You will benefit from our end-to-end translation workflow process which provides error-free tracking and organization of all your projects regardless of volume. Moreover, using this system enables our project managers to keep you abreast of your project status. All of these efficiencies translate into faster turnaround times and value-added services.
Our Linguists and Other Professionals
We are a hub of an extensive network of highly qualified professionals from all around the world working together to serve you with all your language needs. OJ-LanguageHub uses highly selective recruitment techniques with an uncompromising vetting process to handpick the most qualified linguists in the industry. We have a reservoir of language professionals who are native speakers of the languages they translate into with extensive subject matter expertise to ensure your message is conveyed accurately and in a culturally sensitive manner.
Confidentiality
At OJ-LanguageHub we maintain a highly secure chain of custody so that all information is both protected and readily available only to those with adequate access rights.
Your information is protected by:
- An encrypted cloud-based storage setting lies within a highly secure Virtual Private Network, the IT backbone of our core business.
- An in-house host of all project management software, guaranteeing no sensitive information is left in the hands of third-party providers
- A secure and encrypted email exchange for large volume and/or confidential documents
- The implementation of Double Authentication Factor on all workstations and in user accounts working at OJ-LanguageHub.
Reliability
Each project entails a comprehensive workflow process involving a selection of specialized translators, editors, transcreation specialists, interpreters, and other language professionals. Project workflows are closely monitored by dedicated project managers in accordance with our internal strict guidelines to provide world-class language services.
- All our in-house linguists or vendors are handpicked by the Project Managers for each specific project based on their background and expertise.
- Each project manager works around the clock to ensure all resources and materials are available to each linguist in a timely manner.
- Client documents are managed securely and shared with the linguists in a confidential and self-contained environment. The translated files are then delivered in the agreed upon format and timeframe.
- Our professional interpreters are well-prepared and arrive ahead of schedule to meet with the client before the meeting commences.
- Last but not least, ALL linguists are all bound by signed confidentiality agreement.
Professional Liability Insurance
We at OJ-LanguageHub are committed to quality and reliability. For this reason, OJ-LanguageHub carries a comprehensive professional liability insurance policy. We hold quality assurance in high regard, taking responsibility for our services to ensure effective risk management strategies and peace of mind for our clients.
Cyber Security
In today’s virtual world, the challenge of maintaining the privacy of individuals’ information and preventing unauthorized access to strategic and financial data has become overwhelming. Major corporations have suffered cyberattacks that have had immense financial impact on them and jeopardized the security of their clients’ information. On a daily basis, OJ-LanguageHub endeavors to identify ways to protect our clients and their clients’ information.
